Drain King Plumbers Toronto

⭐⭐⭐⭐⭐ Outstanding Service from Start to Finish – Drain King Plumbers From the very first phone call to the completed repair, my experience with Drain King Plumbers was excellent. When I initially called, Elsa was incredibly helpful. She clearly explained the services, outlined the next steps, and made the process feel very organized. Not long after, she called me back to let me know that a technician had become available earlier than my scheduled time and asked if I’d like them to come sooner, which I really appreciated. Shortly after that, I received a text message confirming who would be arriving. It included the technician’s name, photo, and a link to track their route, which was a fantastic feature and made the whole experience feel very professional, transparent and safe. David Silva, the technician who arrived, was excellent. I had asked to have the piping under my sink repaired/replaced, and he took the time to clearly explain what needed to be done versus what was optional, along with the pros and cons of each option. Because of this, I felt confident making an informed decision. He was friendly, approachable, and very patient with all of my questions. The pricing was a bit on the higher side, but the level of service, communication, and professionalism absolutely justified it. The work was completed very well, and I’m extremely happy with the result. Overall, the entire process felt smooth, transparent, and professional. I would highly recommend Drain King Plumbers and wouldn’t hesitate to call them again in the future. See before and after pics below.

I rarely leave reviews, but this experience has been extremely frustrating and costly. I contacted this company for a recurring basement drain backup. After multiple visits, I was given different explanations each time, and each visit resulted in additional recommendations and charges, without a lasting fix. I was first told the T-connection was the issue, which I replaced at my own expense. That did not resolve the problem. I was then told the kitchen and basement lines required flushing/hydro jetting. A technician later suggested completing the hydro jet privately for cash, which I declined. I paid the company directly for the hydro jet service instead. When the technician returned, he initially refused to hydro jet the kitchen. After I insisted that the paid service be completed, the work appeared rushed and very brief. Three days later, the kitchen sink backed up again. Another technician advised that the kitchen line was still full of grease and required proper hydro jetting, indicating the previously paid service was not completed as invoiced. Since November 6, 2025, I have repeatedly tried to resolve this with the office. Promised callbacks never happened, calls are no longer being answered, and as of January 22, 2026, my kitchen remains unusable. Based on my experience, I would caution others to be very careful and to get clear documentation of what work is actually being performed.

Jordan was great. He came and replaced our main water shutoff valve which had seized and also replaced the upstairs shower handles and faucet which were original to the house and leaky as hell. Everything was soldered and so far so good.. no leaks! Drain Kings doesn’t do tiling or drywalling so that’s something everyone has to take into account when getting plumbing work done. However, Jordan kept the damage to a minimum - so not too much patching on the tiles. The access hole in my closet to get to the shower needs a bit of drywalling but that’s a problem for another day. Thanks Drain King for fixing my plumbing issues on short notice.

I would strongly recommend avoiding this company. They quoted me $1,800 to replace a faucet and install a water filter. This was a job that, by their own estimate, would take less than an hour. Since the faucet itself costs around $200, the vast majority of the quote was labor. As the technician began closing the kitchen sink valves, he told me they also needed replacing, which would add $500 to the bill. The valves cost less than $50, so they were charging roughly $450 in labor for a relatively simple task, on top of the nearly $1,800 I was already going to pay. Everything would be done in 1h. I told him to stop. This left me without drinkable water, especially since his handling of the valves had already caused a leak, with black water flowing from the sink. In my opinion, this is exactly the kind of contractor you want to avoid: overpriced, with unclear pricing and unexpected add-on fees that only surface once they're already in your home. I assumed they were reputable and ignored the negative reviews. That was my mistake. I was willing to pay a premium for trust and peace of mind, but this experience proved otherwise. For comparison, every other quote I received for the same work was under $900 CAD (including taxes).

Bad reviews are not my thing but when tragedy happens you should let others know. About 1 1/2 years ago the sewer line at my parents home blocked up and I have to admit Drain King was quick to respond and seemed very reasonable. They unclogged the drain and then came back and replaced part of the damaged line and reconnected to the main drain going outside. It looked like all was good until this past week when the line blocked up and again we called drain king because we felt that we got the right work and customer service the first time so hey why not. This time around we ended up getting reasonable customer Service still and were told that the main sewer line had failed and cost to replace was $23000. We did not go with them instead called another contractor who came in completely dug out the front yard and figured out that the 1 1/2 year old job was the biggest part of the problem since the pipe instead of flowing down and out of the house was set to high causing sewage to not be able to flow properly and completely clogging the drain. We are currently replacing the entire line plus the work from 1 1/2 years ago. Small minor fixes I would say they are okay, big jobs get a second and maybe third opinion